Return and Refund Policy

Last updated: September 28, 2026

This Return and Refund Policy applies to purchases made from KOOVEXO through koovexo.com, operated by SAYMANS LLC.

30-Day Return Request Window

You may request a return within 30 days after delivery. To qualify for a change-of-mind return, the item must be unused, in substantially the same condition in which you received it, and returned with its original packaging and included components, where reasonably possible.

How to Start a Return

Contact us at vaelis84@outlook.com with your order number and the reason for the return. Please do not send a return until you have received return instructions.

Returns sent to an address without authorization or contrary to the return instructions may be delayed or rejected where permitted by law.

Change-of-Mind Returns

For an eligible return based solely on a change of mind, the customer is responsible for return shipping costs. We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, materially different from what you ordered, or if you receive the wrong item, contact us promptly. Include your order number and, where reasonably useful, photographs showing the problem.

For verified damaged, defective, or incorrect items, we will provide an appropriate remedy consistent with applicable law. Depending on the circumstances, this may include replacement, refund, or another reasonable resolution. We will cover reasonable return-shipping costs when the return is required because of our error or a verified defect.

Missing Items

If part of your order is missing, contact us promptly with your order number and details. We will review fulfillment and shipping records and provide an appropriate remedy where the item was not supplied.

Non-Returnable Situations

To the extent permitted by law, we may decline a change-of-mind return if the product has been materially used, altered, damaged after delivery, or returned incomplete in a manner that prevents resale. This does not limit rights or remedies that may apply to defective, misdescribed, nonconforming, or incorrectly supplied goods.

Refund Review

After we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds are issued to the original payment method when reasonably possible.

We generally issue an approved refund within 10 business days after inspection. Your bank or payment provider may require additional time to post the credit.

Refunds for Cancelled or Unfulfilled Orders

If we cancel an order after payment has been captured, or if an order cannot be fulfilled and a refund is required, we will issue the appropriate refund using the original payment method when reasonably possible.

Shipping Delays

Shipping and fulfillment are also governed by our Shipping Policy. Where applicable federal law requires a delay notice, cancellation option, or refund because we cannot ship within the stated or legally required period, we will provide the required option or refund.

Exchanges

We do not guarantee direct exchanges. Where appropriate, we may ask you to return the original item and place a new order, or we may provide a replacement where the item is defective or incorrect.

Chargebacks

If you believe there is a problem with an order, please contact us first so we can attempt to resolve it. Nothing in this policy limits any right you may have under applicable credit-card or consumer-protection law.

Nonwaivable Consumer Rights

This policy provides contractual return rights in addition to any rights that apply under law. Nothing in this policy limits rights or remedies that cannot legally be waived, including rights that may apply to defective, nonconforming, misdescribed, or undelivered goods.