Shipping Policy

Last updated: September 28, 2026

This Shipping Policy applies to purchases made from KOOVEXO through koovexo.com, operated by SAYMANS LLC.

Where We Ship

KOOVEXO currently ships to eligible addresses within the United States. Enter your delivery address at checkout to confirm availability for your order. We do not currently offer international shipping through this store.

Shipping Rates

Standard shipping within the United States is free, with no minimum order.

Any applicable taxes are shown before you submit the order.

Processing and Shipment Timing

We begin processing after an order is placed and payment is accepted. Any shipping or delivery estimate displayed on the website, at checkout, or in an order communication is an estimate unless it is expressly stated to be guaranteed.

We do not currently promise a fixed 5–8 business day delivery window.

For Internet orders subject to the FTC Mail, Internet, or Telephone Order Merchandise Rule, we will have a reasonable basis for any stated shipment time. If no shipment time is stated, we will have a reasonable basis to expect shipment within 30 days after receipt of a properly completed order.

If Shipment Is Delayed

If we learn that we cannot ship within the time originally stated, or within the applicable 30-day period when no shipment time was stated, we will provide the customer with the delay notice, cancellation option, and refund rights required by applicable law.

Where required, the notice will provide a revised shipment date or state that a revised shipment date cannot yet be provided, and will explain how the customer can cancel the order for a prompt refund.

If we determine that we cannot fulfill the order, we may cancel it and provide the refund required by law.

Delivery Estimates

Carrier transit estimates begin after the order has been shipped and do not include order-processing time unless expressly stated otherwise. Delays may occur because of carrier operations, severe weather, public emergencies, address problems, or other circumstances outside our reasonable control.

These events do not limit any cancellation or refund right that applies by law.

Tracking

When tracking is available, we will provide tracking information after shipment. Tracking events are supplied by the carrier and may not update immediately.

Address Accuracy and Changes

Please review your shipping address carefully before placing an order. If you need to request a correction, contact us as soon as possible at vaelis84@outlook.com and include your order number.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once fulfillment or carrier processing has begun. Where lawful, additional shipping charges may apply if an incorrect address supplied by the customer causes a shipment to be returned or requires re-shipment.

Lost, Missing, or Damaged Shipments

If a shipment does not arrive, arrives damaged, or appears to be missing items, contact us promptly with your order number and relevant details. We may review carrier scans, delivery records, fulfillment records, photographs, or other reasonable evidence.

Where the problem results from our error, an incorrect shipment, a verified defect, or another circumstance for which we are responsible under applicable law, we will provide an appropriate remedy.

Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, building staff, and any safe-drop location, then contact the carrier and us promptly. Responsibility will be determined based on the facts and applicable law.