Last updated: September 28, 2026
This Privacy Policy explains how SAYMANS LLC, doing business through KOOVEXO (“KOOVEXO,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit koovexo.com, place an order, contact us, or otherwise interact with our online store.
1. Business and Privacy Contact
Legal entity: SAYMANS LLC
Business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Phone: +1 505-528-0780
Email: vaelis84@outlook.com
Federal EIN: 98-1871983
Privacy contact: El Hamdaouy
2. Personal Information We May Collect
- Identifiers and contact information: name, billing and shipping address, email address, phone number, and account identifiers.
- Order and transaction information: products purchased, order history, returns, refunds, discounts, shipping status, and customer-service communications.
- Payment-related information: payment method and transaction information. Full payment-card details are generally processed by Shopify and/or authorized payment providers rather than stored directly by us.
- Device and online activity information: IP address, browser type, device information, cookie identifiers, pages viewed, referring pages, and interactions with the store.
- Communications: messages, reviews, support requests, and other information you choose to provide.
- Preferences and privacy choices: language, consent choices, marketing preferences, analytics preferences, and sale/sharing opt-out choices.
3. How We Use Personal Information
- process and fulfill orders;
- take and verify payment;
- provide shipping, tracking, returns, refunds, and customer service;
- prevent fraud, abuse, unauthorized transactions, and security incidents;
- operate, maintain, troubleshoot, personalize, and improve the website;
- communicate with you about orders, products, policies, or support requests;
- send marketing communications where permitted by law and honor opt-out requests;
- measure store performance and understand how customers use the site;
- support advertising, attribution, and marketing where permitted and consistent with your privacy choices;
- comply with tax, accounting, legal, regulatory, and recordkeeping obligations; and
- establish, exercise, or defend legal claims.
4. Cookies and Similar Technologies
Our store and service providers may use cookies, pixels, local storage, and similar technologies for essential site functions, security, remembering preferences, analytics, advertising, attribution, and measurement.
Our privacy controls allow you to accept all non-essential technologies, reject non-essential technologies, or manage preferences for Preferences, Analytics, and Marketing. Necessary technologies remain active because they are required for functions such as security, cart, checkout, and fraud prevention.
You can reopen the privacy controls using the Privacy choices button on the storefront. You may also use our Your Privacy Choices page for applicable sale/sharing/targeted-advertising opt-outs.
5. Shopify and Shopify Network Intelligence
Our online store is operated using Shopify. Shopify and authorized service providers may process personal information in connection with hosting, checkout, fraud prevention, payment processing, analytics, customer support, shipping, communications, advertising, and store personalization.
Shopify Network Intelligence is currently enabled for this store. When enabled, Shopify may use customer data together with data from other Shopify services to improve Shopify products, advertising targeting, measurement, and personalization, subject to Shopify’s applicable terms, privacy controls, and the choices available to customers.
Where applicable, privacy choices recorded through Shopify’s Customer Privacy tools are used by Shopify-managed services to apply the relevant tracking and data-use preferences.
6. Payment Processing
Payments are processed through the payment methods made available at checkout. Payment providers may collect and process payment credentials, billing details, fraud-prevention data, and transaction information under their own privacy notices and applicable law.
7. Shipping and Fulfillment
We may disclose your name, delivery address, phone number, email address, and order details to shipping carriers, fulfillment providers, or other logistics providers as reasonably necessary to deliver your order and resolve delivery issues.
8. Marketing Communications
If we send commercial email, you may unsubscribe using the method provided in the message. Transactional communications relating to an order, account, security issue, warranty, recall, or similar existing transaction may still be sent when appropriate.
We will honor legally valid marketing opt-out requests in accordance with applicable law.
9. Sale, Sharing, and Targeted Advertising
Some U.S. state privacy laws use terms such as “sale,” “sharing,” or “targeted advertising” more broadly than ordinary commercial usage and may include certain disclosures involving cookies, advertising technology, or cross-context behavioral advertising.
Where applicable law gives you the right to opt out, use our Your Privacy Choices page. That page is managed through Shopify’s privacy tools and can apply a browser/device opt-out and, where offered, an account-level request.
Where required by applicable law and supported for the visitor’s region, recognized browser-based opt-out signals such as Global Privacy Control (GPC) are treated as an opt-out request for applicable sale/sharing or targeted-advertising activity.
10. U.S. State Privacy Rights
Depending on your state of residence, the nature of our processing, and whether the applicable law applies to SAYMANS LLC, you may have rights concerning your personal information. These may include rights to confirm processing, access, correct, delete, or obtain a portable copy of certain personal information, and to opt out of certain sales, sharing, targeted advertising, or qualifying profiling.
Some state laws also provide rights regarding sensitive personal information, authorized agents, or appeals from decisions on privacy requests. We will not unlawfully discriminate against you for exercising an applicable privacy right.
11. California Privacy Information
If the California Consumer Privacy Act, as amended, applies to our processing of your information, California residents may have rights to know, access, correct, delete, and obtain information about certain disclosures, and may have rights to opt out of sale or sharing and to limit certain uses of sensitive personal information.
The categories of information we may collect are described in Section 2, the purposes are described in Section 3, and categories of recipients are described throughout this Policy.
12. How to Exercise Privacy Rights
You may submit a privacy request by contacting us at vaelis84@outlook.com or by using privacy controls available on the website. For sale/sharing or targeted-advertising opt-outs, use Your Privacy Choices.
We may need to verify your identity before completing certain requests. We may deny or limit a request where permitted by law, including when necessary to prevent fraud, comply with legal obligations, protect security, or preserve records required by law.
Where applicable law allows an authorized agent to submit a request on your behalf, we may require proof of the agent’s authority and may verify your identity directly.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, fraud prevention, accounting, tax, dispute resolution, legal compliance, security, and enforcement of agreements.
14. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
15. Children’s Privacy
Our store is a general-audience ecommerce website and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 in a manner subject to the Children’s Online Privacy Protection Act. If you believe a child has provided personal information to us, contact us so we can review the issue.
16. International Visitors
Our store is currently configured primarily for sales within the United States. If you access the site from another country, your information may be processed in the United States or other jurisdictions where our service providers operate, subject to applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, Shopify features, services, or legal obligations. We will post the updated version on this page and revise the “Last updated” date.
18. Contact Us
SAYMANS LLC / KOOVEXO
Attn: El Hamdaouy
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Phone: +1 505-528-0780
Email: vaelis84@outlook.com