Last updated: September 30, 2026
This Shipping Policy applies to purchases made from KOOVEXO through koovexo.com, operated by SAYMANS LLC.
Quick summary: KOOVEXO ships to eligible addresses in the United States and Europe. Standard shipping is free with no minimum order. Any delivery estimate shown at checkout is an estimate unless expressly stated otherwise.
Where We Ship
KOOVEXO ships to eligible addresses in the United States and Europe, including the European Union, the United Kingdom, Switzerland and other European destinations listed at checkout. Enter your delivery address at checkout to confirm availability for your order.
Shipping Rates
Standard shipping is free, with no minimum order, for eligible addresses in our United States and Europe shipping zones.
Any applicable taxes are shown before you submit the order.
Optional express shipping is offered at $15.00 for eligible U.S. addresses only. European orders use free standard shipping. Choose from the methods displayed at checkout.
Processing and Shipment Timing
We begin processing after an order is placed and payment is accepted. Any shipping or delivery estimate displayed on the website, at checkout, or in an order communication is an estimate unless it is expressly stated to be guaranteed.
For Internet orders subject to the FTC Mail, Internet, or Telephone Order Merchandise Rule, we will have a reasonable basis for any stated shipment time. If no shipment time is stated, we will have a reasonable basis to expect shipment within 30 days after receipt of a properly completed order.
If Shipment Is Delayed
If we learn that we cannot ship within the time originally stated, or within the applicable 30-day period when no shipment time was stated, we will provide the customer with the delay notice, cancellation option, and refund rights required by applicable law.
Where required, the notice will provide a revised shipment date or state that a revised shipment date cannot yet be provided, and will explain how the customer can cancel the order for a prompt refund.
If we determine that we cannot fulfill the order, we may cancel it and provide the refund required by law.
Delivery Estimates
Carrier transit estimates begin after the order has been shipped and do not include order-processing time unless expressly stated otherwise. Delays may occur because of carrier operations, severe weather, public emergencies, address problems, or other circumstances outside our reasonable control.
These events do not limit any cancellation or refund right that applies by law.
Tracking
When tracking is available, we will provide tracking information after shipment. Tracking events are supplied by the carrier and may not update immediately.
Address Accuracy and Changes
Please review your shipping address carefully before placing an order. If you need to request a correction, contact us as soon as possible at vaelis84@outlook.com and include your order number.
We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once fulfillment or carrier processing has begun. Where lawful, additional shipping charges may apply if an incorrect address supplied by the customer causes a shipment to be returned or requires re-shipment.
Lost, Missing, or Damaged Shipments
If a shipment does not arrive, arrives damaged, or appears to be missing items, contact us promptly with your order number and relevant details. We may review carrier scans, delivery records, fulfillment records, photographs, or other reasonable evidence.
Where the problem results from our error, an incorrect shipment, a verified defect, or another circumstance for which we are responsible under applicable law, we will provide an appropriate remedy.
Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, building staff, and any safe-drop location, then contact the carrier and us promptly. Responsibility will be determined based on the facts and applicable law.
Returns and Refunds
For return eligibility, return-shipping responsibility, damaged or incorrect items, and refund timing, see our Return and Refund Policy.
Need Help Before Ordering?
Visit our FAQ for product-fit and ordering questions, or browse the KOOVEXO 2-Tier Pull-Out Under Sink Organizer.
Seller Information
SAYMANS LLC / KOOVEXO
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Phone: +1 505-528-0780
Email: vaelis84@outlook.com